On May 19, 2021, we kicked off our 2021 Louis Brier Home and Hospital and Weinberg Residence. Satisfaction Surveys campaign. Due to the COVID-19 pandemic, we were unable to facilitate the surveys last year, which take place on an annual basis. The campaign ran for one month with separate surveys for our employees, companions, residents and family members.

These surveys were developed to assess our strengths and weaknesses as an organization, and identify areas for improvement to enhance our care services and provide an overall better delivery of care and experience.

With that being said, we are delighted to share the results of each of the surveys with you. Through the feedback of our employees, companions, residents, and family members, we are delighted to see that we are doing so well in many areas; however, we recognize that there are other areas where some improvement is still needed. Our 2021 Satisfaction Survey Action Plan will reflect the feedback we have received and will endeavor to address these areas. We would like to extend a sincere thank you to all those who took the time to participate in the surveys. Your feedback is greatly appreciated.