Physician Neighborhood Model Update

Dear Families,

Thank you for your patience and support throughout our efforts rolling out the innovative physician Neighborhood Model. We are excited to share additional information and updates with you.

A physician neighborhood delivery of care model is based on a primary provider (physicians/NP) and multidisciplinary staff work in a collaborative model to provide coordinated, comprehensive, and person centred care. The physician neighborhood approach will focus on promoting a streamlined approach, enabling availability of clinical information to support quality and continuity of care, in a manner that is consistent with best practices, standards of care, and resident and family expectations. Unlike our traditional medical model of care, the new Physician Neighborhood Model is based on the principles of the Person and Family Centred Care philosophy, and the Louis Brier Home and Hospital Vision, Mission, and Values. This model will continue to rely on the multidisciplinary team’s collaboration, responsibility, and accountability, which are the corner stones for delivering quality safe care.

Effective January 23rd, each nursing unit will be assigned a primary provider who will assume care of all the residents on that unit. While we anticipate some growing pains, we hope that the benefits of the new model will outweigh any inconveniences. We hope that the physicians/NP will take time to build relationships and rapport with their new panel of residents and the team during the transition period. Our staff are here to support the transition and the new model of care.

As we roll out this new model of care delivery, we ask for your participation, open mindedness, and support. As with any new initiatives, some bumps are to be expected. We are committed to the success of this initiative and are confident in its ability to further enhance the quality and safety of the care we deliver to our residents here at LBHH.

Keeping in mind the launch of this model on January 23rd, we are in the final stages of confirming and finalizing the final details of the model, including assigning physicians to specific neighbourhoods, physician panel sizes, and ensuring that no resident are unassigned, just to name a few. Once the list of residents/families affected by this change, the Clinical Nurse Leaders (CNL) will be contacting those affected to negotiate the final details, share information, and address any other questions and/or concerns. Please take the time and ask all the questions that you have. We strongly believe that this innovative approach to care delivery will result in enhanced quality outcomes, streamline and enhance communication, visibility, and accessibility of the physicians and the entire healthcare team.

Should you have any other questions and/or concerns (that may not have been addressed through the conversation with the CNL To avoid excessive wait time or confusion, please be sure to contact the CNL that is responsible for the proposed/respective neighbourhood your loved one is part of:

• Hospital West, Hospital East and SCU: Jennifer Belen jbelen@louisbrier.com and Josefina Bayot jbayot@louisbrier.com 604-261-9376 Local 4767

• Home West, Home Center and Home East: Rebecca Fernandez rfernandez@louisbrier.com Roemilyn Tanaquin rtanaquin@louisbrier.com (currently on Vacation until January 24th) 604-261-9376 Local 4484

Thank you for your patience and support.

Nicole Encarnacion, Nurse Manager
Louis Brier Home and Hospital & Weinberg Residence